SHIPPING POLICY


At eywasoulsmalibu.shop, we prioritize high-quality and secure shipping options to ensure our customers receive their products promptly and safely.

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delivery time:


Our delivery time consists of two main components:


processing time (1 business day):


Order Confirmation

Adjustments

Quality Control

Packaging


delivery time (2-5 business days depending on the destination):


Delivery time is calculated from pickup at our international transport center to the desired destination and may vary accordingly.


total expected delivery time (estimate):


United States: 3 - 5 business days* (standard shipping).

*Delays may occur during periods of increased demand, such as Christmas, Black Friday, or similar special offers.


shipping cost:


Shipping costs may vary but will not exceed $14.15, applicable prices will be clearly displayed on the checkout page.


tracking and parcel status:


Once your package is packed, it will be handed over to our shipping company, and you will receive a tracking email. For logistical reasons and to optimize delivery time, orders may be shipped in several partial deliveries.


lost parcel:


In case of a lost parcel or non-delivery due to logistic reasons, customers will be eligible for a full refund or replacement.


import duties:


Customers may be subject to import duties upon receipt of their package. We have no control over customs regulations, but we aim to minimize such charges. These duties are determined by customs authorities and are the responsibility of the customer. If you have any questions about customs fees, please contact us for assistance.


undelivered parcels:


If a package is not accepted or not picked up from the post office, it will automatically be returned to the supplier. In such cases, we reserve the right to deduct $8.95 to cover handling and return shipping costs, from the refunded amount.


tracking issues:


Sometimes, the shipping company may take 1-2 business days to update the package's location. We appreciate your patience in such cases.


contact us:


If you have any questions about shipping, ordering, or any other inquiries, feel free to contact us via email at jane@eywasoulsmalibu.com or phone at +1 (310) 880 3289.


Contact Details:


Email Address: jane@eywasoulsmalibu.com

Phone Number: +1 (310) 880 3289


Trade Name: Eywasouls Malibu

Chamber of Commerce Number: C3646758

Physical Address: 6463 Sycamore Meadows Drive, Malibu, CA 90265, United States


Any questions? Check out our Frequently Asked Questions

or contact us via our Contact Page.

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