Need to return an item?
Returns
- You have the right to return your order within 30 days of receipt.
- Please contact customer service at info@eywasoulsmalibu.com to arrange a return within this period.
- The costs for returning products are borne by the customer, unless the product is defective.
- If the item is defective, we will refund the shipping costs for its return.
Refunds
- After receiving and inspecting the returned products, we aim to process the refund within 5 working days.
- The refunded amount will be refunded to the payment method originally used.
Return conditions
- Returns must be in the original packaging with all accessories.
- The product must not have been used and must be returned in the condition it was received.
- Please ensure that the return is properly packaged to prevent damage during transport.
Responsibility
- We accept no responsibility for any delays or damage during the transit of returned items.
- We recommend that you check the package within 24 hours of receipt and contact us immediately if you have any problems.