Refund Policy
Cancellation Rights:
You have the right to cancel your order within 30 days of receipt without providing a reason.
After cancellation, you have an additional 30 days to return the product.
Contact us at jane@eywasoulsmalibu.com to exercise your right of withdrawal.
Refund Process:
Upon receipt of the returned product in good order, we will refund the full order amount within 14 days.
Refunds will typically be credited to your original payment method.
Please be patient as there may be exceptions or circumstances affecting the timeline.
Return Period:
You can return a product within 30 days of receiving your order.
After canceling your order, you have an additional 30 days to return the product.
Return Shipping:
Return shipping costs are your responsibility.
We recommend using a shipping method with Track & Trace capabilities.
Damaged Products:
If you receive a damaged or incorrect product, contact us within 30 days.
Provide details and attach a photo for a quicker resolution.
Product Defects:
Contact us if you discover a production defect.
Note that certain wear parts are excluded from being considered defects.
Incorrect Deliveries:
If you receive the wrong product, contact us for a free replacement.
Inform us immediately if there's an incorrect delivery address.
Contact Details:
Email Address: jane@eywasoulsmalibu.com
Phone Number: +1 (310) 880 3289
Trade Name: Eywasouls Malibu
Chamber of Commerce Number: C3646758
Physical Address: 6463 Sycamore Meadows Drive, Malibu, CA 90265, United States
Any questions? Check out our Frequently Asked Questions
or contact us via our Contact Page.